Privacy Policy

1. Information We Collect

1.1 Account Information

We may collect basic account-related information, such as:

• Name
• Email address
• Company ID / Client ID
• Authentication credentials (securely stored)

1.2 Usage Information

When you use TREFIN Mobile, we may collect information about how the App is used, including:

• Logins and timestamps
• Reports and pages you access
• Buttons or actions used within the App

1.3 Device Information

We may collect certain technical information from your device, such as:

• Device type and operating system
• App version
• IP address (for security and logging purposes)

1.4 Data We Do Not Collect

TREFIN Mobile does not intentionally collect:

• Precise location data (GPS)
• Contacts, messages, photos, or media content from your device
• Biometric data
• Payment card details directly (all payments, if any, are processed by external providers)

2. How We Use Your Information

We use the collected information only for legitimate business and technical purposes, including:

• To authenticate users and provide secure access to TREFIN Mobile
• To display financial and business reports related to your company account
• To maintain and improve the performance, stability, and security of the App
• To detect and prevent unauthorized access or abuse of the service
• To provide technical support and respond to user requests

We do not use your data for targeted advertising.

3. Legal Basis for Processing (where applicable)

Where required by applicable laws (e.g., GDPR), we process your personal data based on:

• The necessity to perform a contract (providing access to TREFIN services)
• Our legitimate interests in operating, maintaining, and improving the App
• Compliance with legal obligations (e.g., accounting and tax regulations)

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties.

We may share data only in the following cases:

• With internal systems and servers managed by TREFIN L.L.C., strictly for providing the App’s functionality and services.
• With service providers that help us operate the App (e.g., hosting providers), under confidentiality and data protection agreements.
• When required by law, regulation, or a valid legal request from public authorities.

5. Data Storage and Security

Your information is stored on secure servers managed or contracted by TREFIN L.L.C. We implement appropriate technical and organizational measures to protect your data, such as:

• Encrypted connections (e.g., HTTPS/TLS) where applicable
• Access controls and authentication mechanisms
• Regular backups and security monitoring

While we strive to protect your data, no system can be guaranteed to be 100% secure. You are also responsible for keeping your login details confidential.

6. Data Retention

We retain personal data for as long as:

• You have an active account with TREFIN or your company continues using our services, and
• It is necessary to fulfill the purposes described in this policy, or
• Required by applicable laws (e.g., tax, accounting, and financial regulations).

When data is no longer required, we will delete or anonymize it in a secure manner, unless we are legally obliged to keep it for a longer period.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data, where legally permitted
• Object to or restrict certain types of processing
• Request information about how your data is processed and stored

To exercise any of these rights, please contact us using the contact details below. We may need to verify your identity before responding to your request.

8. Children’s Privacy

TREFIN Mobile is intended for professional and business use only and is not directed at children under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal data from children. If you believe that a child has provided us with personal information, please contact us so we can remove it.

9. International Transfers

Your information may be processed and stored on servers located in countries other than your own. Where such transfers occur, we take appropriate steps to ensure that your data is protected in accordance with applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our App, services, or legal requirements.

When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, you can contact us at:

Email: info@trefin.net
Company: TREFIN L.L.C.
Location: Prizren, Kosovo